Terms of Service

Nadixia (“Nadixia”, “we”, “us”, or “our”)

Last updated: 3 October 2026 Version: 2.1

TODO — legal review required. This wording is a draft and is not legal advice.

These Terms of Service (“Terms”) are a legally binding agreement between you (“Customer”, “you”, or “your”) and Nadixia governing access to and use of the Nadixia website, applications, APIs, and related services (the “Services”).

By creating an account, clicking “I agree”, paying a fee, or using the Services, you accept these Terms. If you do not agree, do not use the Services.

1. The Services

Nadixia provides AI-powered software for search engine optimization (SEO), answer engine optimization (AEO), content generation, publishing, social distribution, backlink-related features, analytics, and related automation.

The Services are provided on a subscription software-as-a-service basis. Features, limits, and pricing depend on the plan you purchase.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. If you use the Services on behalf of a company, you represent that you have authority to bind that company.

You are responsible for:

• providing accurate registration information
• keeping your password confidential
• all activity under your account

Notify [email protected] immediately if you suspect unauthorized access.

3. Subscriptions and billing

Paid plans are billed in advance for each billing period (monthly or as otherwise stated at checkout). By submitting payment, you authorize Nadixia and its payment processors to charge the selected payment method on a recurring basis until you cancel.

Prices, included usage, and plan features may change. Changes apply to subsequent billing cycles unless we state otherwise.

Failed payments may result in suspension or termination of access.

4. 15-day refund

TODO — legal review required. This section is a draft and is not legal advice.

15-day refund. Try Nadixia. If it is not right for you, request a refund within 15 days of the first payment. Email [email protected].

Refunds can be requested within 15 days of the first payment. Email [email protected] with the email on the account and the payment date. Refunds are processed within [TODO: days].

TODO: Confirm with counsel whether this 15-day window also covers renewal payments.

After day 15 you can still cancel auto-renewal. You keep access until the period already paid ends.

Nadixia does not promise guaranteed ranking improvements.

Where a law gives you a non-excludable statutory right that cannot legally be waived, that right applies only to the extent required by that law.

Chargebacks or payment disputes initiated without first contacting Nadixia may result in immediate account suspension.

5. Cancellation

You may cancel auto-renewal from your account settings or by emailing [email protected] before the next billing date.

Cancellation:

• prevents the next renewal charge if received in time
• does not reverse charges already made after the 15-day refund window in Section 4
• does not delete your obligation to pay any outstanding invoices

Nadixia may suspend or terminate the Services immediately for non-payment, abuse, legal risk, or material breach of these Terms.

6. Customer content and generated output

You retain rights in content you upload (“Customer Content”). You grant Nadixia a licence to host, process, crawl, analyse, and display Customer Content as needed to provide the Services.

Subject to your payment of applicable fees and these Terms, you own the content Nadixia generates for you (“Generated Content”), excluding Nadixia’s underlying software, models, prompts, templates, and know-how.

You are solely responsible for reviewing, editing, publishing, and legally using Generated Content, including copyright, advertising, privacy, and platform rules.

7. Website access and third-party platforms

If you connect a website, CMS, Google, Bing, social network, Cloudflare, or other third-party account, you authorize Nadixia to access that account as needed to perform the Services.

You must have the right to grant that access. Third-party terms and outages are outside Nadixia’s control.

8. No ranking, traffic, or revenue guarantee

SEO, AEO, AI visibility, rankings, traffic, leads, and revenue depend on factors Nadixia does not control, including search engines, AI platforms, competitors, your website, and your industry.

Nadixia does not guarantee any ranking, visibility, traffic, lead volume, or business result. Past examples are not a promise of future performance.

9. AI disclaimer

The Services use artificial intelligence. Output may be inaccurate, incomplete, outdated, or unsuitable. You must review all output before use. Nadixia is not liable for decisions you make based on AI output.

10. Acceptable use

You must not:

• misuse the Services, probe or disrupt our systems, or circumvent plan limits
• upload unlawful, infringing, or harmful content
• use the Services to spam, deceive, or violate third-party rights
• resell or sublicense the Services without our written consent
• reverse engineer the Services except as allowed by law

Nadixia may apply fair-use limits to protect platform stability.

11. Privacy

We process personal data as described in our privacy practices and applicable law, including the Malaysian Personal Data Protection Act 2010 where it applies. See our privacy information on the Nadixia website or contact [email protected].

12. Intellectual property

The Services, software, branding, and documentation are owned by Nadixia or its licensors. These Terms do not transfer ownership of Nadixia intellectual property to you.

13. Availability

We aim to keep the Services available but do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party failures, and events beyond our reasonable control may cause downtime.

14. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NADIXIA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• NADIXIA IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL.
• NADIXIA’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF THE SERVICES IS LIMITED TO THE FEES YOU PAID TO NADIXIA FOR THE SERVICES IN THE THREE (3) MONTHS BEFORE THE CLAIM.

These limits apply even if a remedy fails of its essential purpose, and they apply in addition to the refund policy in Section 4.

16. Indemnity

You will indemnify and hold harmless Nadixia from claims, damages, and costs (including reasonable legal fees) arising from your Customer Content, your use of Generated Content, your websites, or your breach of these Terms.

17. Changes

We may update the Services and these Terms. Material changes will be posted on this page or notified through the Services. Continued use after the effective date constitutes acceptance. The refund policy in Section 4 applies to fees paid under these Terms.

18. Governing law

These Terms are governed by the laws of Malaysia, without regard to conflict-of-law rules. Courts of Malaysia have exclusive jurisdiction, except that Nadixia may seek injunctive relief in any jurisdiction.

19. Contact

Questions about these Terms: [email protected]

Nadixia Website: https://nadixia.com